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As we are an online shop we have a number of options for answering your queries and hearing your feedback:

1. For general queries, please check out our FAQs.

2. For specific queries about a product or about an order, please Login or Register for an Account, then use the Help & Support section in My Account.

3. To leave general feedback or comments about our products, our service or our website, please use the form below, but please be aware that we cannot guarantee to respond to requests received through this form.

Dawn French & Helen Teague Signatures

Soapbox

Velvety coats?

03/10/2017

Will you be doing anymore like Dawn is wearing in different colours please? You don't make nearly enough of these and we wait all year just for these only to find that they are snapped up well before anyone else can get them.

I managed to snag one year's ago, had no luck since. It's abit like a Willy Wonka golden ticket!

Make more please! Thank you... and breathe....

Helen

PANTS ETC.

27/09/2017

Well done 1647 an excellent riposte to Gaele's comments - a well thought out and very informative reply - on the clothing front yet more lovely new tops - I had a visitor yesterday who was amazed and delighted by the range of colours and fabrics I'm displaying on my clothes rails - all 1647 of course - so felt I just had to pass on the compliment!

 

Sue Pons

PANTS!

27/09/2017

I have spent years working all over the world teaching English. If you look at my account you will see that I have been with you even when you took 2 months to send stuff from Africa. I have long been inspired by and compared to Dawn French as I am fat pretty and funny.. I have HUGE customer loyalty until now.. Pants??? Pants??? Pants??? Seriously if your American market is more important than your loyal long term British market I am seriously out!! This is the only reason I can assume you have started calling trousers underwear..

Gaele

Gorgeous ! Thank you from Australia

20/09/2017

Let me tell you just how much I love my Marigold 3/4 Belled Sleeved Handkerchief Jersey Tunic/Dress - that just arrived in the mail.
Really beautiful fabric, soft and strong. The colour is bold ... and what I especially like is the cut .... falls so nicely away from my wobbly bits!
It was my first purchase. Being so far away in Australia I was a little anxious about the fit but now I know it's very ME ... I can safely buy some more items ...
Thank you thank you. Dawn and Helen and the rest of the team.
Great service - gorgeous product.

Sarah Lulu

New scoop-necked tops

18/09/2017

Oh, lovely! I like the little gathers. Will order purple and grey ones on pay day...I hope you will have some size 4s left by then!

Tricia

Sixteen47 One to Six Sizes

  • SIZE 1 will suit anyone from size 16-20 Bust - 42 Hip - 44
  • SIZE 2 will suit anyone from size 20-24 Bust - 46 Hip - 48
  • SIZE 3 will suit anyone from size 24-28 Bust - 50 Hip - 52
  • SIZE 4 will suit anyone from size 28-32 Bust - 54 Hip - 56
  • SIZE 5 will suit anyone from size 32-36 Bust - 58 Hip - 62
  • SIZE 6 will suit anyone from size 36-47 Bust - 66 Hip - 70
See highlighted below for where our unique one-six size ranges meets UK dress sizes
UK Dress Sizes 16 18 20 22 24 26 28 30 34 36 40 42
Bust Measurement
in inches 40 42 44 46 48 50 52 54 58 60 64 66
in cm 101 107 112 117 122 127 132 137 142.5 152.5 157.5 167.5
Hip Measurement
in inches 42 44 46 48 50 52 54 56 60 62 66 68
in cm 107 112 117 122 127 132 137 142.5 152.5 157.5 167.5 173
International Dress Sizes
US Dress Size 12 14 16 18 22 24 26 28 32 34 38 40
French Dress Size 44 46 48 50 52 54 56 58 62 64 68 70
Italian Dress Size 52 56 58 60 62 62 66 68 72 74 78 80
German Dress Size 46 48 50 52 54 56 58 60 64 66 70 72
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Our Posting Costs

We charge an at-cost flat posting rate and do not add to our garment prices to compensate for apparently free/low postage.
We do not pay for return postage.

We try and be as fair as we can and welcome feedback on our policy.

Our postage is a flat rate, whatever the size of your parcel.

Our postage cost covers the cost and ensures that staff who handle your order can be properly paid.

Most customer orders are for 2 or more items. If you order a single item and think the postage is too high let us know and we will credit you part of the cost.

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